Posted by
ScarletPimpernel on Friday, January 04, 2008 2:57:14 PM
Rose Michaels: Let me make you some breakfast.
Charlie Mackenzie: Oh, gee, you know, I'd love to. But you know, I'm really running late, but thanks!
Rose Michaels: What would you say to silver-dollar pancakes, fresh-squeezed orange juice, bacon, and Kona coffee?
Charlie Mackenzie: Well, that sounds great!
[Cut to Rose pouring cereal in Charlie's bowl]
Rose Michaels: Sorry. I didn't have those other things.
Charlie Mackenzie: No, no, that's fine. That other stuff will probably kill you... whereas "Froot Loops" are light, and reasonably high in fiber. I care for "Apple Jacks" a great deal
This scene comes from an underrated comedy, So I Married an Axe Murderer. My wife and I have started using the term “silver dollar pancakes” for situations that involve undelivered promises, guarantees, conditions etc. These are usually customer service situations but can also include friends and relatives who talk about doing something but, since you know them, you know they will fail to deliver. The people who make these promises are usually well-meaning but they are uninformed or just trying to please.
Some examples of these types of people:
Your relative who says, “Next summer, we’re all going to Hawaii.” Now, he could stop at this fanciful statement but he continues to add details: “We can go fly over the volcano on the big island. Then we can go ‘snuba’ diving. It’s this thing where you’re hooked up to a tube in this boat but you dive down about 10 feet in the water to watch the manatees. It’s at night. Really cool. I saw it on the Travel channel. I think flights over there are only about $500 per person.” This is usually a guy who will not get off the couch on a Friday night to go to Red Lobster with the family.
Dem/libs: Now I don’t mean the dangerous lunatic kind (I know, redundant). But some of them are not trying to just grab power. Some of them honestly think that they can deliver peace, love and understanding via government. Hollywood actors fall into this category. They are dumb but usually harmless. I’m trying to think of politicians who fall into this category but, on the national level, most of their well meaning ideas are actually quite harmful. State and local level pols do fall into this category, especially in San Francisco and Berkley.
Teachers and other social workers: Not all of them, of course. Just the ones who tell Junior that he is really quite the sprinter and finishing last while eating a donut is “Okay. You’re okay. I’m okay. Here’s a ribbon for you, champ.” These folks are all about self-esteem instead of results. They tell kids they're good at everything when, in reality, they should get kids to understand that just because they stink at one thing it doesn’t make them a loser.
Friends who not only promise to be on time for movies, dinner, funerals etc but also offer to buy. Your friend Rachel will say, “I thought your wedding started at two! I had to take mom to get her boil lanced this morning and one thing led to another. So, where’s the pianist?”
And finally, this brings me to Customer Service folks. A good number of customer service folks are competent but my wife and I tend to attract the incompetent ones. The inspiration for this entry came from a fun day we had trying to buy a car for my wife.
Woe are we. Four months ago my wife and I struggled over whether to spend our small fortune on a cash car or to pay off a debt or two completely and just have a car payment. I reasoned that we could get a newer car that would probably not give us any problems for a while and I would feel better about her driving it. We could use our cash to pay off some debts. She swore that she has had great success with cash cars. I never have. Well, long story short: 2 mechanics told us the cash car was fine; initial large amount of cash for purchase and additional $600 later the water pump went out which caused mucho damages; so we have to get a new car. Since I am mature and know that spit happens I just let it roll off me. My wife says that thinking about it makes her ill so we don’t bring it up.
While I was at work my wife worked on getting approved for a loan and searching for a used car. The finance guy said “Everything’s great - get what you want.” My wife asked if there was a restriction on mileage like, say, nothing over 100,000. The guy said, “Not to worry. I’m sure that will not be a problem.” You know what happened, right? Day 1 was wasted for my wife. She had looked at some nice wagons but they had slightly over 100,000 on them. Of course, it turns out that they will not finance cars over 100,000 after all. Silver dollar pancake #1.
Day 2: My wife drove all over town to see private owner cars. She liked them but also wanted to get one of our mechanics to check them out. I said, “Well, the mechanics’ guarantee did not work out so hot for the last car so we’re not gonna waste time and money again. Just go to a dealer and we’ll get one from there."
Day 3: I found a nice Saturn wagon for her to look at. The dealer was right around the corner from us. It was SATURN. I mean, who doesn’t trust SATURN? So my wife walks in and talks to a salesman and tells him exactly which car she wants. He says “Great. I’ll be right back.” She walks out, waits a while, and goes back in to see where the guy went. This other guy walks up and tells her the other fellow had to help some other customers and he would be glad to help her.
The first salesman, let’s call him “Jack A.”, obviously wanted to talk to the older couple who were looking at the new Outlook SUV rather than continue with my wife and the used wagon. The new guy, let’s call him “Ed”, was all smiles and sunshine and balloons. He was easy going and talked up the car. This guy looks like Ed Norton. You don’t know if that winning smile of his is hiding a con man or killer or maybe he is really just a nice guy. Ed tells my wife that the car is 100% certified and still has the original warranty left on it as well. 1 owner from Florida. Wow, what a great deal we are getting!
So my wife tells them that she wants to buy it and will be back. I leave work to meet her at the finance place. The original guy she was working with was not there of course. He was having physical therapy or had to attend a tai chi class or something. So we get the manager, “Bo”. Bo tells us not to worry - everything is fine. 90 minutes later we get a loan for the right amount but the interest rate is higher than the other guy told my wife. “He didn’t lie to you, it’s just that different vehicles have different rates blah blah blah.” And Bo goes on to discuss quantum theory to us in Chinese. That’s silver dollar pancake #2.
We go back to the dealer and they tell us the car will be ready shortly but there is only one book keeper person on hand so it will be a while until she can process us. Ed says, “Do you guys want to go get something to eat?” Well, “That was classy” I thought. My wife says “Where are you taking us?” Ed says, “Oh I meant YOU TWO go to dinner and come back. We only have popcorn and coffee here.” (Cue music: waa waa waaaaahhhhh)
So we leave and get into traffic to get something to eat. I’m sure where you live you all have places not to be at certain times of day. Well, in Atlanta in general and Gwinnett in particular, it is not a good idea to be out on any type of road among the hours of 6:30 am – 9:15 am, 10:30 am – 1:30 pm, and 3:00 pm – 6:30 pm M-F, all day Saturday and Sunday and don’t forget Wednesday night church services 6:30 pm – 11:00 pm. We make it to Taco Bell and order two delicious meals. I always speak slowly and deliberately when ordering thru fast food. The lady repeated my order back exactly on the first try, much to my surprise. We get our food and drive off. We got someone else’s order. This someone else must have been hungry because there was a plethora of food in that bag. I manfully ate most of it. Now this moment was sort of a silver dollar pancake because the lady and we agreed on something in particular which was implicitly guaranteed by said lady. (Am I sounding like a street lawyer yet?:) We did not get what we were expecting but it was much more so I’ll let it slide.
After an hour and a half of playing in traffic we get back to the dealer. They are still not ready for us. Another hour goes by and we finally see the bookkeeper lady. My wife asks for her to go over the warranty and certification of the car. We had both asked Ed about this several times and he said, “Oh Michelle will go over that with you at close.” Fine. You know, when I checked the wagon out I noticed that it had an emissions check in North Carolina. That was my first inkling that Ed didn’t really know much about this wagon.
"Michelle", when asked about the warranty, paused and looked confused. We told her what Ed told us. She smiled and said, “Excuse me for a moment.” Uh oh. Silver dollar pancake #3 was coming up. My wife and I just looked at each other and sighed. I told her the car was fine and it was a Saturn with low mileage on it so we should get it anyway even though we knew Michelle was going to come back and tell us how confused Ed had been about the wagon. Sure enough, Michelle told us that the wagon had a red tag put on it by mistake and that it was not certified and that Ed should have known that. Ed told us he was sorry but someone should have taken the tag off. Apologies all around and the car had been taken through their standard check points anyway.
Now, if this were not a no-haggle place, I might have suspected them of trying to hoodoo us but I believed them that it was an honest mistake. Ed had just demonstrated a silver dollar pancake situation. He meant well but really was talking through his a(scratch that) – was talking through his hat. He was trying to make us happy and make a sale as well.
We had one more silver dollar pancake situation to go with Saturn. My wife wanted them to check the brakes so they had to keep the car overnight. The next morning at 8:30 am Ed calls and tells my wife that the car will be ready at 10:00 am. Great. I know that means 11:00 am so we get their at 11:00 am and – ta dah! The car is not ready. I had to go to work so my wife had them give her a loaner until the wagon was ready. They called her at 1 pm and told her it was ready. My wife asked the guy on the phone: ”Now when you say ‘ready’ what does that mean to you? I just want to make sure we both understand the word.” Haha. I love my wife. She finally drove off the lot with the car at 1:30 pm.
Despite the “misunderstandings” I was still satisfied with the deal but my wife was a bit let down because she was worried about the wagon breaking down. I don’t blame her but I’m taking it on faith that this car will actually hang in there for a while. We’ll just have to watch out for those silver dollar pancake promises.